Druckerwartung

Maintenance & service agreement for label printers

 

The aim of the maintenance and service contract for label printers is to maintain the operable condition of the devices
by preventive maintenance or sending defective devices to one of our service centres.


Scope of services

You receive access to our maintenance agreements when
you acquire a new device or upon an initial review of your inventory devices.

Maintenance and analysis

Maintenance & analysis

Our experts trained by the manufacturer know the critical points of your devices and can thereby significantly reduce
the frequency of errors as part of device maintenance.
Thanks to the manufacturer's certification, our employees can carry out qualified repairs inside the device. To save you the challenge of shipping, the maintenacne contract for printers from industry class upwards always includes on-site service. For smaller printers this option is of course also available.

Support-Hotline

Supporthotline

As part of your maintenance contract you have uncomplicated acces to fast telefone support.
For optimum support B&M TRICON provides a team of experts from different technical fields.



Serviceklasse

Preventive maintenance according to B&M TRICON schedule:

Quaterly on-site maintenance

  • Update of current firmware versions and patches during maintenance assignments
  • On-site troubleshooting, including spare parts – not including wear parts
  • Wear parts are billed; the working hours for them are not charged, though
  • Service assignments in the event of a fault – response time: one to two B&M TRICON working days
  • Including hotline service during B&M TRICON working hours
  • Including deployment time and setup time as well as the trip to and from the site
  • Installation of technical modifications and changes are charged extra
Serviceklasse

Preventive maintenance according to B&M TRICON schedule:

Semi-annual on-site maintenance

  • Update of current firmware versions and patches during maintenance assignments
  • On-site troubleshooting, including spare parts – not including wear parts
  • Wear parts are billed; the working hours for them are not charged, though
  • Service assignments in the event of a fault – response time: one to two B&M TRICON working days
  • Including hotline service during B&M TRICON working hours
  • Including deployment time and setup time as well as the trip to and from the site
  • Installation of technical modifications and changes are charged extra
Serviceklasse

Preventive maintenance according to B&M TRICON schedule:

Annual on-site maintenance

  • Update of current firmware versions and patches during maintenance assignments
  • On-site troubleshooting, including spare parts – not including wear parts
  • Wear parts are billed; the working hours for them are not charged, though
  • Service assignments in the event of a fault – response time: one to two B&M TRICON working days
  • Including hotline service during B&M TRICON working hours
  • Including deployment time and setup time as well as the trip to and from the site
  • Installation of technical modifications and changes are charged extra
Serviceklasse

At one of our service centres:

Repair of the printer

  • Update of latest firmware versions and patches during the repair
  • Repair, including replacement parts – not including wear parts
  • Wear parts are billed; the working hours for them are not charged, though
  • Throughput time of three to four B&M TRICON working days
  • Including hotline service during B&M TRICON working hours
  • Installation of technical modifications and changes are charged extra

Contact Technical Support

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Request to our technical support