Druckerwartung
DE

Maintenance & service agreement for label printers

The aim of the maintenance and service contract for label printers is to maintain the operable condition of the devices by preventive maintenance or sending defective devices to one of our service centres.

The type of printer varies depending on whether they are table printers or mobile printers, industrial printers and heavy-duty industrial printers. For a table or mobile printer, there is basically only a service centre contract; for the two industrial printer series, on-site service applies.


Target group

Target group

All customers who have at least three heavy-duty industrial printers or five industrial printers at one site are among the target group. With regard to the table or mobile printers, there is no minimum number of printers, since they are repaired in one of our service centres.

The agreement is concluded upon the purchase of a new printer or within forty days after the purchase. For printers that the customer already has in use, an initial maintenance assignment is added. For this initial maintenance assignment, however, the customer shall bear only the travel costs and spare parts. Working time is not invoiced since this is the first preventive maintenance assignment.

For printers for which there are no longer any spare parts or for which the sale of spare parts will be discontinued by the manufacturer within the first nine months after the commencement of the agreement, this maintenance and service agreement cannot be concluded.


Serviceklasse

Preventive maintenance according to B&M TRICON schedule:

Quaterly on-site maintenance

  • Update of current firmware versions and patches during maintenance assignments
  • On-site troubleshooting, including spare parts – not including wear parts
  • Wear parts are billed; the working hours for them are not charged, though
  • Service assignments in the event of a fault – response time: one to two B&M TRICON working days
  • Including hotline service during B&M TRICON working hours
  • Including deployment time and setup time as well as the trip to and from the site
  • Installation of technical modifications and changes are charged extra
Serviceklasse

Preventive maintenance according to B&M TRICON schedule:

Semi-annual on-site maintenance

  • Update of current firmware versions and patches during maintenance assignments
  • On-site troubleshooting, including spare parts – not including wear parts
  • Wear parts are billed; the working hours for them are not charged, though
  • Service assignments in the event of a fault – response time: one to two B&M TRICON working days
  • Including hotline service during B&M TRICON working hours
  • Including deployment time and setup time as well as the trip to and from the site
  • Installation of technical modifications and changes are charged extra
Serviceklasse

Preventive maintenance according to B&M TRICON schedule:

Annual on-site maintenance

  • Update of current firmware versions and patches during maintenance assignments
  • On-site troubleshooting, including spare parts – not including wear parts
  • Wear parts are billed; the working hours for them are not charged, though
  • Service assignments in the event of a fault – response time: one to two B&M TRICON working days
  • Including hotline service during B&M TRICON working hours
  • Including deployment time and setup time as well as the trip to and from the site
  • Installation of technical modifications and changes are charged extra
Serviceklasse

At one of our service centres:

Repair of the printer

  • Update of latest firmware versions and patches during the repair
  • Repair, including replacement parts – not including wear parts
  • Wear parts are billed; the working hours for them are not charged, though
  • Throughput time of three to four B&M TRICON working days
  • Including hotline service during B&M TRICON working hours
  • Installation of technical modifications and changes are charged extra

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